The Cosi Couch: II

People can make a difference, even if it’s a relatively meaningless one.

Yesterday morning I wrote a blog post about the crack den couch here at Cosi. Then I sent a link to the post to Cosi’s customer service department.

Today I’m walking into Cosi and I see the manager talking outside the store on his cell. The words, “Deliver it this weekend” come from his mouth. I walk in, sit down. He comes up and says, “Well, you got us a new couch.”

Really?

“Yeah, that crack den couch line did it for us.”

🙂

Here’s the thing—why does it take some guy with a blog to get Cosi a couch? The employees have complained, the manager has complained. Nothing. I write in a note, say I have 5,000 readers, and—bam!—couch. Weird.

3 thoughts on “The Cosi Couch: II”

  1. To answer your question, Jeff: because you are a customer. Corporate Slimedogs care what customers think. The absolute LAST people that they listen to are employees.

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