About a year ago the wife starting complaining loudly about Dell, and how the company’s customer service sucks. One of her biggest gripes was that, when you call about something, you’re connected to a guy in India, often with a thick accent.
Being a Mac guy, I never encountered such problems. Today, however, I needed to track down a Dell employee in the company’s Round Rock, Texas headquarters. I did a Google search, found the main number, called—recording. Called another number—recording. A third number—recording. Tried the first number again, got hooked up with a guy in India. I told him I needed to be connected to Austin, he said he couldn’t help me.
All in all, I placed eight or nine calls.
This video was my last attempt.