Cheeburger Cheeburger: When a restaurant fails you

I love Cheeburger Cheeburger. Which is funny, because I don’t eat red meat.

For those not in the know, Cheeburger Cheeburger is a chain of 50s-themed burger joints. I’ve mainly found them in Florida, but of late it seems the chain is expanding up this way. I spotted one recently in Newark, Delaware and then—to my great bliss—Cheeburger Cheeburger opened up in White Plains, N.Y.—a stone’s throw away.

Euphoria!

Cheeburger Cheeburger boasts the best milkshakes the world has ever known. I mean, they’re seriously, seriously, seriously awesome. Here’s the menu—scroll down and check out ther flavors. There are, quite literally, 378,000 combinations one can have. And it’s not like Cheeburger Cheeburger busts out bullshit McDonald’s shakes, all thin and gross, with sugary goop stuck to the bottom of the cup. These things are off-the-charts fantastic. Really.

Anyhow, the wife and I hit up Cheeburger Cheeburger roughly two months ago, when it was opened for a couple of weeks. As always, everything was perfect. Spotless restaurant, excellent service, solid food—and the best (and only) Chocolate Covered Pretzel-S’mores milkshake I’d ever had.

Then, without warning, the bottom fell out.

We returned a few weeks later, this time with my father in law and our kids. Service took foooor-eevvvvv-eeeeeer. Fries were soggy. Food—meh. OK, not great. A couple of days ago, we gave it another shot—same lineup of people. This time, the service was much worse. Probably took 40 minutes for the food to arrive (burgers, fries); the floor was pretty dirty, as were some of the tables. There were a bunch of waiters gathered around the kitchen, waiting anxiously for orders that were delivered at a snail’s pace. The food was meh—not great, not terrible. Just meh. Worst of all, I didn’t even order a shake. We’d been there soooo long, who had time to wait?

My point? I hate when this happens. Restaurants excite me, and really excite the wife. The possibilities. The menus. The aura. Even if it’s Cheeburger Cheeburger (as opposed to, say, Per Se), legitimate joy accompanies a new eatery.

Now, however, that joy has vanished. I see no reason to return to Cheeburger Cheeburger.

They’ve killed the love.

PS: The above picture: Cheeburger offers up this enormous burger. If you eat it, they stop everything, present you with the fabric burger, take your photo with it and hang it from the wall.

4 thoughts on “Cheeburger Cheeburger: When a restaurant fails you”

  1. That’s unfortunate. There’s a Cheeburger Cheeburger around the corner from us here in Vegas and they usually come through, despite the fact that they take a long time. (They are up front about this fact, however sometimes small children have a limited window in a restaurant).

  2. As the GM of the White Plains Cheeburger Cheeburger, I have to comment. Our restaurant has been extremely busy as the city of White Plains has accepted us with open arms. There have been some growing pains, agreed. About 95% of the comment cards we enclose with the checks are positive. We do strive for 100% customer satisfaction, but, that’s not always an achievable goal. Give us another shot, Jeff, on me….

  3. Ohhh my gosh Jeff! I just posted about wanting to shed a few lbs and now you must talk about Cheeburger Cheeburger SHAKES yum! Delish! Can they please deliver to my house asap?! 😉 But I do agree with you. We just had a similar experience at one of our fav New Orleans restaurants. Depends on the staff and the day, seems like you have to pay a lot to get great service & servers. Too bad!
    All the best,
    Cat @ BudgetBlonde.com

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