So a week ago I wrote about arriving in Atlanta, proceeding to the Thrifty counter and the attendant telling me, “Sorry—we have no cars.”
When I told him, no, I have a rental—he pretty much repeated what he’d just uttered. “No cars.”
It was midnight-ish.
I was stranded.
I needed to be in Alabama the next morning.
I wound up catching an Uber that cost me about $200. Then I rented a car at Alamo—and needed to take another $30 Uber to the Birmingham airport to retrieve it. Today, I dropped the rental off back at the Atlanta airport.
Here’s the receipt …
I’m not mad at Alamo. They didn’t have many cars in stock, and returning to a different airport is always costly. I get it.
My original Thrifty rental, however, was going to cost about $350.
All told, I’ve paid 1,048.58—100 percent because Thrifty rented me a car it didn’t have, then did nothing to make certain a customer somehow, someway had a vehicle. And—I wasn’t alone. There were a bunch of us that night, stranded with reservations and not told, “We can hook you up with a hotel room for the night” or “We have cars coming in from Macon.”
Because Thrifty doesn’t give two shits about its customers.
It simply doesn’t.